KTP Booking Support

Booking Support Portal

Request Only: This form is for submitting amendment or cancellation requests. Your booking remains active as originally scheduled until a staff member processes this and sends a final confirmation.

⚠ Important: All fees and refund estimates shown are calculated based on the information you enter below. If any details are incorrect (dates, amounts, rate type), the estimate will also be incorrect. Please double-check your booking confirmation before completing this form. The final confirmed amount will be verified by KTP staff against your actual booking record.

What would you like to do?

Amend Booking

Cancel Booking

Booking Reference

Mobile Number

First Name

Surname

Current Check-in

Current Check-out

Rate Type

Current Accommodation Type

Total Booking Amount (AUD)

The Grand Total shown on your booking confirmation email — this is the full price of your stay including any extras and surcharges.

Total Amount Paid (AUD)

The amount actually charged to your card so far (your deposit). Check your confirmation under "Payment Summary". This is often less than the Grand Total if you have an outstanding balance.

Requested Changes

New Arrival

New Departure

Requested Accommodation Type

Additional Comments (Optional)