Kosciuszko Tourist Park – Terms & Conditions

ABN: 77 629 224 317
Website: https://www.kosipark.com.au/terms-and-conditions.html
Email: stay@kosipark.com.au  |  Phone: (02) 6456 2224

Important: Unless otherwise stated, these conditions apply to Standard Rates only. All promotional/discounted/stay-and-save rates are fully prepaid, non-refundable, and non-amendable.

Quick Start Summary

  • Deposit & Payment (Standard Rates)
    • 7+ days before arrival: 50% deposit at booking; balance charged 8 days prior.
    • <7 days before arrival: 100% charged at booking (non-refundable).
    • Card payments incur a 2% surcharge.
  • Cancel (Standard Rates)
    • 15+ days: retain 10% or 1 night (whichever higher).
    • 8–14 days: retain 50% or 1 night (whichever higher).
    • Within 7 days: 100% non-refundable.
  • Amend (Standard Rates)
    • 15+ days (outside Snow Season): free if available and like-for-like.
    • 8–14 days: $50 or 10% of total tariff or 1st night (whichever higher).
    • <7 days: cannot amend.
    • Snow Season: no free amendments; stricter rules apply (see below).
  • Security Bond (Cabins): $100 (refunded 7–14 days after departure if no issues).
  • Check-in/Check-out: Check-in from 3 PM; check-out by 10 AM. Failing to vacate by 10 AM incurs a day charge. After 12 PM, stay may extend to an extra night if available; otherwise you will be charged and asked to vacate.

OTA Bookings (Booking.com, Airbnb, Expedia, etc.)

If you booked via an Online Travel Agent (OTA), contact the OTA directly for any changes or cancellations. The OTA’s terms apply and they process any charges or refunds. We cannot alter or refund OTA bookings.

Deposit & Payment – Standard Rates

  • 7+ days before arrival: 50% deposit at booking; balance charged 8 days prior.
  • <7 days before arrival: full payment at booking.
  • If the balance payment fails, you have 24 hours to resolve or the booking may cancel and amounts paid may be forfeited.
  • Card payments surcharge: 2%.
  • Promotional/discounted/stay-and-save rates: full payment at booking; no changes or refunds.

Minimum Stay Requirements

  • Winter weekends: 2-night minimum applies on weekends during Winter (June–September) for all stays (Fri–Sun).
  • 20 Dec – 5 Jan: 3-night minimum.
  • Easter & NSW winter school holidays: 2-night minimum.

Snow Season definition: From the June Long Weekend through 30 September. “Weekend” means any stay that includes a Friday, Saturday, or Sunday night.

Cancellation Policy – Standard Rates

  • 15+ days before arrival: retain 10% of total booking or one night (whichever higher); refund the balance to the original payment method.
  • 8–14 days before arrival: retain 50% of total booking or one night (whichever higher); refund the balance.
  • Within 7 days of arrival: 100% non-refundable.

Refund timing: Approved refunds are processed within 7 business days to the original payment method. Promotional/discounted/stay-and-save rates: no refunds.

Amendment Policy – Standard Rates

How to request: Submit all cancellation/amendment requests via our online form only. Submitting the form does not confirm changes; it only records your request. Your booking remains under the same policy until you receive our written confirmation with fees and new dates.

Outside Snow Season (Oct – early Jun)
• 15+ days: like-for-like amendment (same rate type & accommodation) is free if available.
• 8–14 days: transfer fee of $50 or 10% of total tariff or 1st night (whichever higher).
• <7 days: bookings cannot be amended.

Snow Season (June Long Weekend – 30 Sept)
• No free amendments at any time.
• Date moves allowed only within the same Snow Season, subject to availability, and incur a transfer fee of $100 or 10% of total tariff or 1st night (whichever higher).
• No amendments within 14 days of arrival.
• Bookings cannot be moved to a different season or the following year, and cannot be changed in a way that reduces booking value or stay length (these requests are treated as cancellations under the policy above).
• Chalets & Cabins: Saturday check-in/out not permitted during Snow Season.

Promotional/discounted/stay-and-save rates: no amendments.

Security Bond

Cabins: A standard $100 bond is taken at check-in. Refunded within 7–14 days if there is no damage, excessive cleaning, missing items, policy breaches, or unpaid charges. We may retain the bond and invoice any excess.

Occupancy & Guest Count

Maximum occupancy includes all guests (adults, children 2–15, and infants under 2). Infants are free but count toward the limit. Unapproved extra guests or exceeding limits may result in charges and/or eviction.

Parking & Vehicles

One vehicle per site/cabin is included. Additional vehicles are $20/night (register at check-in). Park only in designated areas. Speed limit 10 km/h. Oversized or unroadworthy vehicles by approval only.

Health, Safety & Hygiene

Follow government and park protocols. Visibly ill guests may be required to leave at their own cost. No smoking/vaping indoors.

Check-In & Check-Out

Check-in: from 3 PM. Check-out: by 10 AM.
Failing to vacate by 10 AM incurs a day charge. After 12 PM, stays may extend to an additional night if availability allows; otherwise you will be charged and asked to vacate.

Firewood & Fire Policy

Use only designated firepits. Do not collect or burn timber from Kosciuszko National Park — it is illegal and harms the environment. Please purchase firewood on-site; your support helps fund firepit cleaning, ash disposal, and safety maintenance. During total fire bans or hazardous conditions, firepits are closed. Breaches may result in fines or eviction. Do not create new firepits.

Wi-Fi Access

A new Telstra tower improves coverage, but there is no fibre or comparable wired backhaul to the park. We rely on satellite/limited links shared across guests. To maintain fair usage and upkeep equipment, Wi-Fi is provided via low-cost paid vouchers. Speeds may vary at peak times; illegal or excessive use is prohibited.

Quiet Hours

Quiet hours are 10:00 PM – 7:00 AM. Breaches may incur a $300 fine and/or eviction. Visitors must comply with all park rules.

Damage & Responsibility

You are responsible for damage, loss, excessive cleaning, or missing items. The bond may be used toward costs; any excess will be invoiced.

CCTV & Security

CCTV operates in public areas. By staying, you consent to CCTV. We are not liable for third-party acts.

Privacy & Personal Data

Your data is handled per our Privacy Policy and used for bookings, security, and (opt-in) marketing. We do not share data except as required by law.

Use of Park Facilities

Please follow signs and staff directions. Use facilities at your own risk. Damage may be charged and deducted from the bond.

Liability for Personal Belongings

We are not responsible for loss, theft, or damage of personal items. Secure valuables appropriately.

Pets

No pets are permitted in cabins or common facilities. Breach may result in cancellation, removal, and bond forfeiture.

Reservation Transfer

Bookings are non-transferable without our prior written approval. The named guest must be present at check-in.

Force Majeure

We are not liable for events beyond our control (e.g., fires, floods, road closures, government orders). At our discretion we may offer a refund, credit, or new dates; no liability for consequential losses.

Governing Law & Dispute Resolution

These Terms are governed by NSW law. Please contact us first to resolve any issue. If unresolved within 14 days, you may contact NSW Fair Trading. Disputes are heard in NSW courts.

By completing a booking, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

Last updated: June 2025