Terms & Conditions

Bookings made through other sites

Bookings made through Booking.com, Airbnb, Expedia or another booking site are subject to that provider’s terms. Contact the booking provider to request cancellations or amendments. Refunds and adjustments will generally be processed through that provider. Australian Consumer Law rights remain unaffected.

Age restrictions & parental consent

The lead guest must be at least 18 years old. Guests under 18 must be accompanied by a parent, legal guardian or authorised supervising adult. Written parental consent is required where applicable.

If a minor stays without their parent or guardian, we require written email consent from the parent or guardian before arrival. The consent must include:

• Full name and contact details of the parent or guardian
• Confirmation they authorise the minor to stay
• Name of the supervising adult (18+)
• Acknowledgement of these Terms & Conditions

Maximum occupancy includes adults, children and infants. Infants under two stay free but count towards maximum occupancy. Unauthorised additional guests may incur charges or be required to leave, subject to applicable law.

Deposit & payment for standard rates

• Standard deposit: 50% of the total accommodation value or one night’s tariff, whichever is higher.
• Balance: payable 14 days before arrival.
• Bookings made within 14 days of arrival require full payment at booking.
• If a payment fails, you have 24 hours to resolve it. An unresolved booking may be cancelled, with charges assessed under the applicable cancellation policy.
• Any outstanding cancellation fees remain payable, subject to applicable law.

By booking, you authorise Kosciuszko Tourist Park to charge the card used for your deposit for the remaining balance shown in your confirmation, 14 days before each stay. Payments made before that date reduce the amount charged. This authority covers only that confirmed booking balance; cancellation fees or other new charges require separate authorisation.

Scheduled balance payments are managed through the park’s booking system. This website does not automatically collect booking balances. You can review your balance and make a payment through Manage your booking. Saving a card does not itself take a payment. Saving a different card later does not by itself authorise charges to that card.

The balance remains payable by the deadline shown for your booking. If a payment fails, we allow 24 hours after notice to arrange payment another way. An unresolved booking may be cancelled under the applicable cancellation terms.

Promotional, discounted & Stay and Save rates

Full payment is required at booking. Accommodation on these rates is non-refundable and voluntary amendments are not permitted. You may cancel through Manage your booking, with 100% of the accommodation value retained. Paid, unused extras are refundable under the cancellation policy. Reducing the length of stay does not qualify for an accommodation refund. Statutory consumer rights remain unaffected.

Minimum stay requirements

• Winter weekends (June–September, any stay including a Friday, Saturday or Sunday night): 2-night minimum.
• 20 December – 5 January: 2-night minimum.
• Easter and NSW winter school holidays: 2-night minimum.

Snow season runs from the June long weekend through 30 September.

Cancellation policy for standard rates

• More than 30 days before arrival: one night’s accommodation.
• 15–30 days before arrival: 50% of the total accommodation value or one night, whichever is higher.
• 14 days or less before arrival: 100% of the total accommodation value.
• No-show or voluntary early departure: no refund for voluntarily unused nights, subject to applicable law.

Cancellation requests must be submitted through Manage your booking. Charges are calculated against the accommodation value, regardless of the deposit already paid. Any applicable refund will be processed to the original payment method within seven business days.

Paid, unused extras, including additional vehicles, are removed and credited in full before the final cancellation balance is calculated. They are not included in the accommodation cancellation fee. Any credit remaining after the cancellation fee and previously applied policy fees is automatically refunded to the original payment method. If the fees exceed the amount paid, the shortfall is shown for your payment authority before cancellation. If you keep your booking, nothing changes. Online cancellation under these terms does not require reception approval.

Your rights under Australian Consumer Law, including any refund or adjustment required by law, remain unaffected.

Amendment policy for standard rates

Important: submit all amendment requests through Manage your booking. Submitting the form does not confirm any change. Your booking remains under the original terms until the change is confirmed to you in writing.

• Winter and peak holidays, 15 days or more before arrival: one night’s accommodation.
• Off-peak, 15 days or more before arrival: the first amendment is free; subsequent amendments are charged one night’s accommodation.
• 14 days or less before arrival: no voluntary amendments are permitted.
• Non-refundable rates do not permit voluntary amendments.
• Adding nights to the same accommodation without changing the arrival date or guest numbers has no amendment fee. This extension-only exception may be offered within 14 days of arrival or on a non-refundable rate; it does not permit changes to existing nights or guest numbers. Extra accommodation and any resulting payment remain subject to live availability, seasonal boundaries, booking restrictions and confirmation.
• All changes are subject to availability and written confirmation. Additional accommodation charges apply if the new dates are more expensive. Moving to cheaper dates does not automatically entitle the guest to a refund.
• Winter bookings cannot be transferred into another season or year. Winter chalet and cabin bookings cannot have Saturday check-in or check-out.

The first free off-peak amendment applies once per booking. Submitting an amendment request does not guarantee approval. All amendments remain subject to applicable consumer law.

Reducing the length of stay

Reducing booked nights is treated as a partial cancellation, not a standard amendment. No separate amendment fee applies.

• More than 30 days before arrival: one night’s accommodation, capped at the value of the removed nights.
• 15–30 days before arrival: 50% of the removed nights or one night, whichever is higher, capped at the value removed.
• 14 days or less before arrival: 100% of the value of the removed nights.
• Non-refundable rates: no refund for voluntary reductions.

The remaining reservation may be repriced if a minimum-stay requirement or discount no longer applies. Your rights under Australian Consumer Law, including any refund or adjustment required by law, remain unaffected.

Security bond

A $100 card preauthorisation applies to cabins and chalets, except Airbnb bookings. This is a temporary hold rather than a payment. It is released within 7–14 days after departure, subject to the accommodation being left in satisfactory condition; bank processing may affect when available funds update. Reasonable charges for damage, missing items, excessive cleaning or unpaid amounts may be applied under the signed authority. Normal wear and tear and standard departure cleaning are excluded.

Occupancy & guest count

Maximum occupancy includes adults, children and infants. Infants under two stay free but count towards the maximum. Unauthorised additional guests may incur charges or be required to leave, subject to applicable law.

Parking & vehicles

• One vehicle per site or cabin is included. Additional vehicles: $20 per night, registered at reception on check-in.
• All vehicles must be registered at the office on check-in (make, model, colour, registration number).
• Park only in designated areas. Speed limit: 10 km/h throughout the park.
• Oversized or unroadworthy vehicles require prior approval.
• Where automated gate access operates, only authorised vehicles may enter.

Electric vehicle charging

• Electric vehicle charging requires prior approval and payment of the applicable EV charging fee.
• Guests must use the existing power supply allocated to their accommodation or powered site.
• Guests must use safe, suitable charging equipment.
• Charging is subject to available electrical capacity and may be stopped at our discretion if it creates a safety risk or overload.

Drying room

• Drying room access is $5 per person, per night, and must be purchased for the full booking duration.
• Drying room access applies to the whole stay and cannot be purchased for selected nights.
• Access must be arranged through reception or Manage your booking. Access codes must not be shared with unauthorised guests.

Health, safety & hygiene

Smoking and vaping are prohibited inside accommodation and enclosed facilities. Guests must comply with reasonable safety instructions. Unsafe, threatening or seriously disruptive behaviour may result in removal. Guests must provide emergency contact information where reasonably required.

Check-in & check-out

• Check-in: from 3pm. Check-out: by 10am.
• Early check-in may be considered after midday if the accommodation is ready. Charges may apply; a request is not approval and reception must confirm.
• Late check-out is not offered. Ask reception at check-in whether an extra hour can be accommodated; unless confirmed, departure remains by 10am. Late check-out for cabins is unavailable in winter.
• Please minimise noise on late arrival. Notify reception for arrival after 8pm; arrival after 10pm requires advance arrangements.

Unauthorised late departure may attract reasonable additional charges. Guests must leave accommodation reasonably clean, remove rubbish, wash used dishes and report damage.

Firewood policy

• Firewood is $22.50 per bag online or $25 at reception. Add it while booking for the online price. We recommend buying locally to support the park and reduce the risk of bringing pests in outside wood.
• Collecting or burning timber from Kosciuszko National Park is illegal under the National Parks and Wildlife Act and carries substantial fines.
• Every site and cabin has a designated fire pit. Never move it or leave a fire unattended. Extinguish completely before leaving.
• There is no blanket ban throughout fire season. Do not light fires during a Total Fire Ban, NSW National Parks and Wildlife Service (NPWS) fire ban or park restriction. Check current restrictions at rfs.nsw.gov.au ↗ (opens in a new tab) before lighting a fire. Reception will advise guests of park-imposed bans.
• Guests are responsible for following NSW RFS and NPWS directions.

Wi-Fi & mobile coverage

• Mobile: excellent Telstra coverage via our on-site tower. Other carriers may have limited or no coverage in the alpine region.
• Wi-Fi is included with every booking. Connect to the park Wi-Fi and enter your booking number. Speeds may vary during peak times.

Quiet hours

Quiet hours are 10pm to 6am. No loud music, voices or generators. Minimise vehicle movements.

• A first breach may result in a warning.
• Serious or repeated breaches may result in removal from the park, subject to applicable law.
• Guests may be charged reasonable documented costs directly resulting from misconduct.

Damage & responsibility

Guests are responsible for reasonable costs arising from damage, missing items or cleaning beyond normal turnover requirements caused by their stay. Documented charges may be deducted from the security bond where applicable, and any additional recoverable amount will be invoiced separately.

CCTV & security

CCTV operates in designated common areas for security and safety.

Privacy & personal data

Guest information is handled according to our Privacy Policy and applicable privacy laws. Personal information may be shared with authorised booking, payment or security service providers where necessary to operate the business.

Use of park facilities

Follow all signs and staff directions. Use facilities at your own risk.

Camp kitchen fridge: label all food with your name and departure date. Unlabelled food will be discarded without notice. Remove all items on check-out.

Guests must follow facility signage and reasonable staff instructions.

Lost & found / personal belongings

We are not responsible for loss, theft or damage to personal items. Check your accommodation thoroughly before departure.

• Perishable items may be disposed of promptly.
• Non-perishable belongings are currently retained for seven days before disposal or donation, subject to applicable law.

Pets

Pets are prohibited because the park operates within Kosciuszko National Park. Working assistance animals are permitted under applicable law and NPWS requirements, including in park accommodation. Please notify reception before arrival. Reasonable evidence may be requested; NPWS accepts several forms of evidence, not only a particular accreditation certificate.

National park compliance

Kosciuszko Tourist Park operates within Kosciuszko National Park under the National Parks and Wildlife Act 1974 (NSW). By staying with us you agree to:

• Comply with all NPWS regulations.
• Respect and protect native flora, fauna and natural features.
• Not feed, harass or disturb wildlife.
• Not remove or damage plants, rocks or natural materials.
• Report any damage to park property or infrastructure.
• Follow all park signage and ranger directions.

Park entry fees: vehicle entry fees apply and are the guest’s responsibility. Check current rates at nationalparks.nsw.gov.au ↗ (opens in a new tab).

National Park vehicle entry fees are the guest’s responsibility.

Weather, natural events & force majeure

• Kosciuszko is an alpine environment where weather conditions can change rapidly.
• Poor snowfall, rain, cold weather or ski resort closures do not automatically entitle guests to a refund where the booked accommodation remains available.
• Guests are responsible for checking road conditions, weather forecasts and NPWS alerts before travelling.
• If the park cannot provide booked accommodation because of an emergency, closure or other event, refunds and alternative arrangements will be determined in accordance with applicable law and the booking agreement.
• Government evacuation orders and emergency service directions must be followed.
• Travel insurance is strongly recommended for all bookings.

Guest safety & alpine environment

• Weather can change rapidly. Snow, wind and rain can occur year-round.
• Terrain: walking paths may include uneven surfaces, rocks and steep areas.
• Wildlife: observe native animals, snakes and insects from a distance. Do not feed or approach.
• Medical: the nearest hospital is Cooma, approximately 60 km away.

Guests should prepare for alpine weather, uneven terrain, wildlife and changing outdoor conditions. Children must be appropriately supervised.

Emergency: dial 000. Reliable Telstra mobile coverage is available via our on-site tower.

We recommend comprehensive travel insurance. This does not exclude rights under Australian Consumer Law that cannot be excluded.

Reservation transfer

Bookings are non-transferable without our prior written approval. The named guest must be present at check-in.

Governing law & dispute resolution

These terms are governed by the laws of New South Wales, Australia. Contact us first to resolve any issue. If unresolved within 14 days, you may contact NSW Fair Trading ↗ (opens in a new tab). All disputes are subject to the exclusive jurisdiction of NSW courts.

By completing a booking, you confirm you have read, understood and agree to these Terms & Conditions.

Last updated: 10 November 2026