Terms & Conditions

OTA bookings

Bookings made through Booking.com, Airbnb, Expedia or another Online Travel Agent are subject to that provider’s terms. Contact the booking provider to request cancellations or amendments. Refunds and adjustments will generally be processed through that provider. Australian Consumer Law rights remain unaffected.

Age restrictions & parental consent

The lead guest must be at least 18 years old. Guests under 18 must be accompanied by a parent, legal guardian or authorised supervising adult. Written parental consent is required where applicable.

If a minor stays without their parent or guardian, we require written email consent from the parent or guardian before arrival. The consent must include:

• Full name and contact details of the parent or guardian
• Confirmation they authorise the minor to stay
• Name of the supervising adult (18+)
• Acknowledgment of these Terms & Conditions

Maximum occupancy includes adults, children and infants. Infants under two stay free but count towards maximum occupancy. Unauthorised additional guests may incur charges or be required to leave, subject to applicable law.

Deposit & payment — standard rates

• Standard deposit: 50% of the total accommodation value or one night’s tariff, whichever is higher.
• Balance: payable 14 days before arrival.
• Bookings made within 14 days of arrival require full payment at booking.
• If a payment fails, you have 24 hours to resolve it. An unresolved booking may be cancelled, with charges assessed under the applicable cancellation policy.
• Any outstanding cancellation fees remain payable, subject to applicable law.

Where checkout offers automatic balance payment, the lead guest must expressly authorise the scheduled charge and sign by typing their full name. RMS Pay retains the secure payment token; this website does not store the card number. The authority is limited to the booking balance and due date displayed at checkout. If automatic payment is not offered, the balance must be paid by the stated due date. Contact reception before the due date to change the payment arrangement; changing or withdrawing card authority does not remove the obligation to pay the balance by its due date.

If the scheduled charge is declined, we will email the address supplied with the booking and allow 24 hours from that notice to pay another way. We do not repeatedly charge a declined card automatically. If payment remains outstanding, the park may cancel the booking after staff review and apply the relevant cancellation terms.

Promotional, discounted & Stay-and-Save rates

Full payment is required at booking. These rates do not permit voluntary cancellations, refunds or amendments. Reducing the length of stay does not automatically qualify for a refund. Statutory consumer rights remain unaffected.

Minimum stay requirements

• Winter weekends (June–September, any stay including a Friday, Saturday or Sunday night): 2-night minimum.
• 20 December – 5 January: 2-night minimum.
• Easter and NSW winter school holidays: 2-night minimum.

Snow season runs from the June long weekend through 30 September.

Cancellation policy — standard rates

• More than 30 days before arrival: one night’s accommodation.
• 15–30 days before arrival: 50% of the total accommodation value or one night, whichever is higher.
• 14 days or less before arrival: up to 100% of the total accommodation value.
• No-show or voluntary early departure: no refund for voluntarily unused nights, subject to applicable law.

Cancellation requests must be submitted through Manage your booking. Charges are calculated against the accommodation value, regardless of the deposit already paid. Any applicable refund will be processed to the original payment method within seven business days.

Cancellation fees will be limited to reasonable costs and losses, taking account of any amounts recovered through rebooking, and remain subject to Australian Consumer Law.

Amendment policy — standard rates

Important: submit all amendment requests through Manage your booking. Submitting the form does not confirm any change. Your booking remains under the original terms until the change is confirmed to you in writing.

• Winter and peak holidays, 15 days or more before arrival: one night’s accommodation.
• Off-peak, 15 days or more before arrival: the first amendment is free; subsequent amendments are charged one night’s accommodation.
• 14 days or less before arrival: no voluntary amendments are permitted.
• Non-refundable rates do not permit voluntary amendments.
• All changes are subject to availability and written confirmation. Additional accommodation charges apply if the new dates are more expensive. Moving to cheaper dates does not automatically entitle the guest to a refund.
• Winter bookings cannot be transferred into another season or year. Winter chalet and cabin bookings cannot have Saturday check-in or checkout.

The first free off-peak amendment applies once per booking. Submitting an amendment request does not guarantee approval. All amendments remain subject to applicable consumer law.

Reducing the length of stay

Reducing booked nights is treated as a partial cancellation, not a standard amendment. No separate amendment fee applies.

• More than 30 days before arrival: one night’s accommodation, capped at the value of the removed nights.
• 15–30 days before arrival: 50% of the removed nights or one night, whichever is higher, capped at the value removed.
• 14 days or less before arrival: up to 100% of the value of the removed nights.
• Non-refundable rates: no refund for voluntary reductions.

The remaining reservation may be repriced if a minimum-stay requirement or discount no longer applies. All charges remain subject to reasonable-loss considerations and Australian Consumer Law.

Security bond

A $100 security bond applies to cabin accommodation at check-in and is refunded within 7–14 days after departure. Reasonable charges for damage, missing items, excessive cleaning or unpaid amounts may be deducted. Additional documented costs exceeding the bond may be recovered. Normal wear and tear and standard departure cleaning are excluded.

Occupancy & guest count

Maximum occupancy includes adults, children and infants. Infants under two stay free but count towards the maximum. Unauthorised additional guests may incur charges or be required to leave, subject to applicable law.

Parking & vehicles

• One vehicle per site or cabin is included. Additional vehicles: $20 per night, registered at reception on check-in.
• All vehicles must be registered at the office on check-in (make, model, colour, registration number).
• Park only in designated areas. Speed limit: 10 km/h throughout the park.
• Oversized or unroadworthy vehicles require prior approval.
• Where automated gate access operates, only authorised vehicles may enter.

Electric vehicle charging

• Electric vehicle charging requires prior approval and payment of the applicable EV charging fee.
• Guests must use the existing power supply allocated to their accommodation or powered site.
• Guests must use safe, suitable charging equipment.
• Charging is subject to available electrical capacity and may be stopped at our discretion if it creates a safety risk or overload.

Drying room

• Drying room access is $5 per person, per night, and must be purchased for the full booking duration.
• Drying room access cannot be added for individual or selected nights only — it applies across the entire length of stay.
• Access must be arranged through reception or Manage your booking. Access codes must not be shared with unauthorised guests.

Health, safety & hygiene

Smoking and vaping are prohibited inside accommodation and enclosed facilities. Guests must comply with reasonable safety instructions. Unsafe, threatening or seriously disruptive behaviour may result in removal. Guests must provide emergency contact information where reasonably required.

Check-in & check-out

• Check-in: from 3pm. Check-out: by 10am.
• Early check-in (before 1pm): $30. Late checkout (until 12pm, midday): $30. Requests must be made at least 24 hours in advance and are subject to availability.

Unauthorised late departure may attract reasonable additional charges. Guests must leave accommodation reasonably clean, remove rubbish, wash used dishes and report damage.

Firewood policy

• Premium seasoned firewood: $20 per bag — available at reception during office hours.
• Collecting or burning timber from Kosciuszko National Park is illegal under the National Parks and Wildlife Act and carries substantial fines.
• Use designated firepits only. Never leave fires unattended. Extinguish completely before leaving.
• During total fire bans or extreme fire danger (typically November–April), all firepits are closed. Check current restrictions at rfs.nsw.gov.au ↗ (opens in a new tab) before lighting any fire.
• Guests are responsible for following NSW RFS and NPWS directions.

Wi-Fi & mobile coverage

• Mobile: excellent Telstra coverage via our on-site tower. Other carriers may have limited or no coverage in the alpine region.
• Wi-Fi: provided via paid vouchers at reception. It relies on satellite and shared backhaul links, so speeds may vary during peak times.

Quiet hours

Quiet hours are 10pm to 6am. No loud music, voices or generators. Minimise vehicle movements.

• A first breach may result in a warning.
• Serious or repeated breaches may result in removal from the park, subject to applicable law.
• Guests may be charged reasonable documented costs directly resulting from misconduct.

Damage & responsibility

Guests are responsible for reasonable costs arising from damage, missing items or cleaning beyond normal turnover requirements caused by their stay. Documented charges may be deducted from the security bond where applicable, and any additional recoverable amount will be invoiced separately.

CCTV & security

CCTV operates in designated common areas for security and safety.

Privacy & personal data

Guest information is handled according to our Privacy Policy and applicable privacy laws. Personal information may be shared with authorised booking, payment or security service providers where necessary to operate the business.

Use of park facilities

Follow all signs and staff directions. Use facilities at your own risk.

Camp kitchen fridge: label all food with your name and departure date. Unlabelled food will be discarded without notice. Remove all items on checkout.

Guests must follow facility signage and reasonable staff instructions.

Lost & found / personal belongings

We are not responsible for loss, theft or damage to personal items. Check your accommodation thoroughly before departure.

• Perishable items may be disposed of promptly.
• Non-perishable belongings are currently retained for seven days before disposal or donation, subject to applicable law.

Pets

Pets are prohibited because the park operates within Kosciuszko National Park. Certified assistance animals are permitted in accordance with applicable laws and NPWS requirements. Unauthorised animals may result in guests being required to remove the animal or leave the property. Reasonable additional cleaning or damage costs may be charged where legally recoverable.

National park compliance

Kosciuszko Tourist Park operates within Kosciuszko National Park under the National Parks and Wildlife Act 1974 (NSW). By staying with us you agree to:

• Comply with all NPWS regulations.
• Respect and protect native flora, fauna and natural features.
• Not feed, harass or disturb wildlife.
• Not remove or damage plants, rocks or natural materials.
• Report any damage to park property or infrastructure.
• Follow all park signage and ranger directions.

Park entry fees: vehicle entry fees apply and are the guest’s responsibility. Check current rates at nationalparks.nsw.gov.au ↗ (opens in a new tab).

National Park vehicle entry fees are the guest’s responsibility.

Weather, natural events & force majeure

• Kosciuszko is an alpine environment where weather conditions can change rapidly.
• Poor snowfall, rain, cold weather or ski resort closures do not automatically entitle guests to a refund where the booked accommodation remains available.
• Guests are responsible for checking road conditions, weather forecasts and NPWS alerts before travelling.
• If the park cannot provide booked accommodation because of an emergency, closure or other event, refunds and alternative arrangements will be determined in accordance with applicable law and the booking agreement.
• Government evacuation orders and emergency service directions must be followed.
• Travel insurance is strongly recommended for all bookings.

Guest safety & alpine environment

• Weather: conditions change rapidly — snow, wind and rain can occur year-round.
• Terrain: walking paths may include uneven surfaces, rocks and steep areas.
• Wildlife: observe native animals, snakes and insects from a distance. Do not feed or approach.
• Medical: the nearest hospital is Cooma, approximately 60 km away.

Guests should prepare for alpine weather, uneven terrain, wildlife and changing outdoor conditions. Children must be appropriately supervised.

Emergency: dial 000. Reliable Telstra mobile coverage is available via our on-site tower.

We recommend comprehensive travel insurance. This does not exclude rights under Australian Consumer Law that cannot be excluded.

Reservation transfer

Bookings are non-transferable without our prior written approval. The named guest must be present at check-in with valid photo identification.

Governing law & dispute resolution

These terms are governed by the laws of New South Wales, Australia. Contact us first to resolve any issue. If unresolved within 14 days, you may contact NSW Fair Trading ↗ (opens in a new tab). All disputes are subject to the exclusive jurisdiction of NSW courts.

By completing a booking, you confirm you have read, understood and agree to these Terms & Conditions.

Last updated: 14 October 2026